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  LiveWire / Teen Forums / Support Leader Discussion / Viewing Topic

You Tech Support Leaders out there
Especially moderators that are TSLs
You need to become a support leader to add replies this forum. [ Apply Now ]
Replies: 5Last Post June 23 1:58am by espresso8097
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( DarkLink224 )


[Ut Prosim]

Patron

I've been looking to become a Tech SL for some time now, but I feel like it's impossible for me to accumulate a mere 10 posts good enough for an application.  I think the problem is that I keep thinking that my replies should be similar to what my eHelp SL application's replies were like.

I know my way around a computer.  I'm not a major power user, but I'm aware of much more than the average person is.  I often see issues that I can fix but I don't reply because I dislike replying to threads that have already been answered.  And when I do reply, I feel like it wouldn't even be enough for an application.  And I'm most comfortable in the Programming & Application Development forum, especially regarding, C++ or Java, but there are few questions asked in there.

So my questions are:
-To TSLs: What are some examples of some posts you submitted for consideration?  Post your entire application, if you'd like.

-To Mods who are TSLs:  What do you look for in an application?  

Should the replies be as lengthy and thought out as eHelp SL applications require?  Oh, and what about threads that you've made yourself that demonstrate your technical knowledge; do those count?

Post edited at 7:08 am on May 28, 2008 by DarkLink224

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7:02 am on May 28, 2008 | Joined April 2004 | 1250 Days Active
Join to learn more about DarkLink224 Virginia, United States | Lesbian Male | 15966 Posts | 29189 Points
marshmellowman


closeyoureyes

Sustainer
Support Leader
Tech Support Leader

This was my Tech SL application:

I should have applied long ago, but I never really bothered. I finally got my act together and did it this past 2 weeks.

Reason:
I have always had a great passion towards computing and technology in general. I remember sitting with my dad when we got our first laptop, that was running Windows 95. I always thought to myself how cool they were, and how so much can fit into such a small enclosure. I have been using computers for many years now, and I am very familiar with Windows, and have been using OS X for nearly three years now. I have a great and diverse knowledge about many fields in technology, even the legal areas concerned with copyright and 'stealing' music.

So it comes as no great surprise then that I love to help people. I find it fun and interesting when I can help someone with a problem. Even from afar like on LW, and in real world situations. Some people find it annoying when you're a techy person and everyone bothers you for help. I don't. I feel proud that I get to help people and actually make a viewable difference. Even if the situation is not resolved, I know that I tried my best, and that the Livewire user will know that.

I love everything about technology, and I can't get enough of it. This alongside my great enthusiasm to help people is why I want to become a Tech SL. It may just be a label to some, but with such insignia the broader community of Livewire will able to recognise me as someone that can offer helpful and accurate replies about their technological woes. Sometimes I see stupid or incorrect replies to topics relating to technology, and being a Tech SL I would have more of an authority to explain a better or more correct route for solving the person's problem.

I have been a Livewire member for over a year, and have had nearly a year active. My time to help people with my understanding of technology is long overdue, and in some respects I'm slightly sad I didn't spend so much time writing quality answers.


Examples:
http://www.golivewire.com/forums/peer-ibsane-support-a.html#10
http://www.golivewire.com/forums/peer-ibttpe-support-a.html#3
http://www.golivewire.com/forums/peer-ibsbbs-support-a.html#5
http://www.golivewire.com/forums/peer-ibstsn-support-a.html#6
http://www.golivewire.com/forums/peer-ibpttp-support-a.html#10
http://www.golivewire.com/forums/peer-ineyoo-support-a.html#10
http://www.golivewire.com/forums/peer-intsys-support-a.html#7
http://www.golivewire.com/forums/peer-iaoanb-support-a.html#10
http://www.golivewire.com/forums/peer-insbts-support-a.html#4
http://www.golivewire.com/forums/peer-insayt-support-a.html#2




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7:14 am on May 28, 2008 | Joined Feb. 2007 | 525 Days Active
Join to learn more about marshmellowman England, United Kingdom | Straight Male | 14835 Posts | 26203 Points
Rhapsody


A Necessary Evil

Patron
Tech Support Leader

Here is mines:

Reasons:
One of the main reasons that I want to become a Tech Support Leader is so that people will know that there is someone out there on Livewire that they can get help from when dealing with their computer problems. I would also like to be given this title so that I may help the Tech Section of LiveWire grow and operate at its full potential.

I have the knowledge to assist users in finding solutions to their most basic computer problems, and some intermediate ones. And in the case where I am not familiar with the subject I usually read up on it and try my best to help the poster. I believe I am a dedicated individual who tries to help every member who posts in the tech section with their problems.

In addition to the above I am currently pursuing a City and Guilds Certificate in Micro-Computer Technology, so not only will I be able to help users with their computer problems but I will also have a greater knowledge of these computer problems and can therefore explain to users in a better manner why they are experiencing those problems.

Examples of supportive posts:
http://www.golivewire.com/forums/peer-ieaane-support-a.html#9
http://www.golivewire.com/forums/peer-spinie-support-a.html#12
http://www.golivewire.com/forums/peer-satien-support-a.html#7
http://www.golivewire.com/forums/peer-ibbsst-support-a.html#5
http://www.golivewire.com/forums/peer-iossby-support-a.html#8
http://www.golivewire.com/forums/peer-ibyaet-support-a.html#9
http://www.golivewire.com/forums/peer-iennip-support-a.html#10
http://www.golivewire.com/forums/peer-spipys-support-a.html#12
http://www.golivewire.com/forums/peer-sbyesb-support-a.html#9
http://www.golivewire.com/forums/peer-soopse-support-a.html#6



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4:58 pm on May 29, 2008 | Joined Oct. 2005 | 837 Days Active
Join to learn more about Rhapsody Barbados | Male | 11635 Posts | 25012 Points
iwashere85

Connoisseur

Patron

I don't like posting my application, I really don't think it was the best I could've done...

All of my replies were Internet and networking, hardware and software support replies. I just went down the forums and attacked each one.

I'd assume threads that we make aren't "replies" thus wouldn't be accepted as part of the application.

As for the length, don't make it too technical. Solve the issue, it doesn't need to be term paper. =)

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8:07 pm on May 30, 2008 | Joined July 2007 | 374 Days Active
Join to learn more about iwashere85 Pennsylvania, United States | Straight Male | 4899 Posts | 6751 Points
UnusualOne


[ Spice ]

Sustainer
Support Leader
Tech Support Leader

Personally I look for good knowledge on the subjects you're posting on, and more than one option present if available. print screens and step-by-step instructions are good too.

I'm certainly not one of the better tech support mods, and some are quite hard to get promoted by. I've only done a couple of TSL apps since I became a moderator. Mostly rejections though, a rejection is quicker to see straight off than an acceptance.

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6:40 am on June 3, 2008 | Joined Dec. 2004 | 956 Days Active
Join to learn more about UnusualOne England, United Kingdom | Female | 21061 Posts | 36280 Points
espresso8097


mmm...cider and rum

Patron
Tech Support Leader

Basically just did the ones where I helped noobs.  

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1:58 am on June 23, 2008 | Joined Jan. 2005 | 811 Days Active
Join to learn more about espresso8097 Illinois, United States | GLBT Ally Male | 7886 Posts | 24790 Points
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